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Order Fulfillment Coordinator

The Valens Company, 230 Carion Rd, Kelowna, British Columbia, Canada Req #153
November 12, 2021

The Company:

At Valens, we believe in creating products for those who need them. We do things the right way without ever cutting corners. Whether it’s medical or recreational, local or international, we’re pursuing meaningful extraction, formulation, product development and testing to bring purposeful cannabis to the people.

We each have our unique story, but we have a common goal of creating exceptional products with the end user in mind. We celebrate team wins, big and small, by recognizing the role that everyone has played in it. It is about growing together, learning together and making a positive difference.


The Location:

  • Don’t miss this opportunity to help build and shape the growing cannabis industry!
  • Live, work and play in the sunny Okanagan where nature is at your doorstep.
  • Immerse yourself in an environment where championing the individual is not just a motto, it is a daily practice and how we succeed as a team.

The Opportunity:

Reporting to Fulfillment Manager, the Fulfillment Coordinator will be responsible for ensuring that deliverables are met, tracked and optimized. This person will implement new systems and processes to help communicate details around order fulfillment with both Licensed Producer (“LP”) partners and provincial boards. They will work closely with planning, logistics, quality, production, and sales to provide visibility and accurate timelines. Using skills in project management and knowledge of operations and supply chain, this role will further bridge the gap between The Valens Company, LP partners and provincial boards.


  • 40 hours/week. Monday - Friday with a flexible start time between 7-8:00am.

As a Fulfillment Coordinator you will:

  • Manage order entry and maintenance of orders in current legacy system and future ERP system
  • Monitor for incoming orders in current order mailbox and validate future Electronic Data Interchange (EDI) orders
  • Coordinate with the Supply Chain and Sales team to ensure highest level of customer service for on time delivery and accurate communication
  • Manage communication with LP Partners and provincial boards by effectively delivering information pertaining to out-of-stock product, shipping issues, minimum order policies and lead times
  • Work closely with internal teams to meet LP partner and provincial expectations and resolve order issues
  • Stay up to date on provincial delivery requirements and ensure changes to manuals are communicated to the appropriate internal team members
  • Assist with the implementation of scalable processes, procedures and systems to drive operational effectiveness
  • Work with internal teams to improve/maintain client scorecards and build strong client relationships
  • Communicate with logistics and production planning teams on large orders or promotions for planning
  • Support in the implementation of strategic objectives to provide quality and timely service
  • Complete all other tasks related to the position, as assigned by Manager
  • Work with the Supply Chain team to support the transition from Excel to Enterprise Resource Planning (ERP) system (Microsoft Dynamics)


As a Fulfillment Coordinator you bring:

  • Degree or Diploma in a relevant field (Procurement, Supply Chain, International Business Management, Logistics) an asset
  • 3+ years of work experience in a related field required
  • Experience with ERP systems required, Microsoft Dynamics preferred
  • Proven knowledge of operational process and experience with process optimization
  • Proven experience with entering sales orders
  • Ability to tailor requests to client needs with above and beyond approach to customer service
  • Strong knowledge of MS Word, Excel and Outlook
  • Excellent analytical skills and above average attention to detail
  • Excellent time management and prioritization skills
  • Capable of multitasking with minimal supervision
  • Excellent English communication skills, both written and verbal
  • All successful candidates are required to pass background checks

As a valued member of the Valens team, you will enjoy:

  • Competitive total compensation and incentives
  • A top-notch extended benefits package including medical, vision and dental
  • An entrepreneurial and innovative environment that fosters growth and continuous learning


We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion: 

The Valens Company is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Valens encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.


Please note that The Valens Company does not utilize social media to hire employees, nor does it ever charge fees to candidates at any stage of the recruitment or hiring process. When replying to emails, please ensure the sender name and email address match exactly and the address ends in If you are concerned about the authenticity of an email, letter, or call from, for, or on behalf of The Valens Company, please send an email inquiry to

Other details

  • Job Family Fulfillment
  • Pay Type Salary
Location on Google Maps
  • The Valens Company, 230 Carion Rd, Kelowna, British Columbia, Canada