General Manager - Sheraton Fallsview Hotel

Sheraton On The Falls, 5685 Falls Avenue, Niagara Falls, Ontario, Canada Req #926
Tuesday, January 11, 2022

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come!  We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.


We are seeking a General Manager for this world-class, recently renovated 670-room branded hotel property.  The successful candidate will be responsible for creating and driving a property culture that continually improves both financial results / increased property revenue streams to the greatest extent possible as well as driving property guest satisfaction in the most effective and cost-efficient manner. The Hotel General Manager achieves these results through continual development, assessment, and coaching of the property’s management team and within established company and/or franchise policies and procedures for all aspects of the hotel including Uniform Services, Front Office, Housekeeping, Engineering, Conference Services, Restaurants and related food and beverage outlets .and  onsite Spa/Pool/recreation facilities



Initiate and approve, in consultation with the COO/owner, the property’s departmental and consolidated annual business, financial, capital and human resources plans and associated business improvement strategies and tactics. Ensure property and departmental financial goals, targets and results, are regularly reviewed and achieved to the greatest extent possible. Create the appropriate employee culture which aligns to the achievement of business plan strategies and franchise brand standards ,where applicable. Ensure the property is adequately represented to external contacts, consistent with the nature of the contact at all times. Operate the property in the most efficient and effective manner possible, identifying and eliminating non-value added activities wherever possible. Support a collegial work environment between the properties operational teamand other affiliated hotel properties, and specialized shared services teams (sales, marketing,  revenue management, finance, employee services, IT, purchasing, security, etc.). Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Direct supervision of management team and hourly associates, including hiring, training, developing, and performance management. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel.



  • Progressive hotel development management experience with a Minimum of 3 years of experience as a General Manager at a 4 diamond branded franchise hotel property
  • Excellent composure and interpersonal/communication skills, both verbally and in writing
  • Excellent leadership skills to motivate and develop management and departmental staff to ensure accomplishment of both short –term and long –term goals.
    Able to set priorities, plan, organize and delegate
  • Solid revenue management and  financial acumen – including financial planning and analysis
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.   If you would like to receive information in another format or other communications supports please send an email to or by telephone at 905-374-4446 extension 4850.

Other details

  • Pay Type Salary
Location on Google Maps
  • Sheraton On The Falls, 5685 Falls Avenue, Niagara Falls, Ontario, Canada