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Front Office - Bell Captain / Shuttle Driver Full Time

Coast Edmonton Plaza Hotel by APA, 10155 105 St, Edmonton, Alberta, Canada Req #176
Wednesday, November 24, 2021
Your company, your values, your career! 

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our ambassadors.

The Bell Captain/Shuttle Driver contributes to the overall success of the Hotel by anticipating guest needs, providing friendly, efficient, and superior customer service during all guest interactions. The Bell Captain/Shuttle Driver maintains a positive work environment while upholding high internal & external guest service standards at all times.


Responsibilities:
Provides customer service through the completion of routine duties and tasks, such as providing baggage handling and shuttle services, handling pick up and deliveries, and assisting other departments as required

• Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries

• Delivers morning newspapers, and room service orders when there is no room service ambassador available
• Demonstrates knowledge of hotel group bookings and scheduled events
Follows all provincial statutes and regulations, municipal bylaws and specified federal statues while operating the hotel shuttle   Monitors the vehicle arrival area of the hotel to ensure flow of traffic allows guest access to hotel without delay. Offers valet parking services in hotels which offer this service
  Assists the Front Desk colleagues for departure room checks and guest requests if required
Responsible to keep the hotel shuttle especially the interior in impeccably clean condition while upholding the exterior condition.
 Maintains adequate records of distance travelled with names of the guests who use the hotel shuttle and the mileage based on the gas filled in the company shuttle
• Receives, sorts and distributes incoming mail

• Ensures the cleanliness of the Front Desk, lobby, and driveway area • Assists in arranging transportation (taxi, shuttle, tour bus, etc.) for guests • Provides recommendations to guests on local sights and attractions

• Other duties as assigned 


Skills/Knowledge/Experience:
• Completion of Secondary School
• Outgoing, warm and friendly personality
• Safe, clean driving record (Class 4 License)

• Clean driver’s abstract
• Must be able to drive both manual and automatic vehicles
• Familiar with local area

• Demonstrates superior customer service philosophy
• Enjoys working in a fast paced environment
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes overnight shifts, weekends and holidays



Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted  


NO PLACE LIKE COAST ! 


 

Other details

  • Pay Type Hourly
  • Job Start Date Monday, October 4, 2021
Location on Google Maps
  • Coast Edmonton Plaza Hotel by APA, 10155 105 St, Edmonton, Alberta, Canada