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Front Office - Front Desk Agent

Campus Tower Suite Hotel, 11145 87th Avenue, Edmonton, Alberta, Canada Req #89
Thursday, October 21, 2021
Your company, your values, your career! 

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our ambassadors.

Campus Tower Suite Hotel in Edmonton, Alberta is looking for a part-time Front Desk Agent. The Front Desk Agent will contribute to the overall success of the Hotel by providing superior customer service an administrative support to the Front Office.


Responsibilities:
• provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
•       Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office within a property
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Other duties as required


Skills/Knowledge/Experience:
• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Able to work flexible hours
• Beginner level in the use of MS Office Suite 
• Professional appearance and attitude 
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted  


NO PLACE LIKE COAST ! 


 

Other details

  • Pay Type Hourly
  • Job Start Date Thursday, October 21, 2021
Location on Google Maps
  • Campus Tower Suite Hotel, 11145 87th Avenue, Edmonton, Alberta, Canada