Systems & Database Administrator (Virtual)

Alberta, Canada Req #12
Monday, October 4, 2021
Remarkable team.  Remarkable service.  Remarkable growth.


Reporting to the Manager IS Services, the Systems and Database Administrator will provide support for internal technology, network issues resolution, and industry-leading use of data and technology-enabled products within the organization to support the achievement of business objectives and goals.

More specifically your duties will include:

  • Manage, monitor, maintain, and troubleshoot the following:
    • SQL Server databases supporting various applications
    • Network Infrastructure including; switches, firewalls, VPN portals & Wi-Fi access points;
    • Virtual Infrastructure (VMware), Storage, and Server infrastructure;
    • Data and server replicas and backups;
    • Network, server, application, and database security; and
    • Microsoft 365 applications and other cloud services.
  • Assist with the deployment process for enhancements (primarily in the form of SQL scripts) to our internal trading application.
  • Configure system, storage, and SQL Server monitoring utilities to improve alerting.
  • Plan and allocate storage for virtual infrastructure, file servers, and the database system.
  • Perform Windows server & desktop support.
  • Perform Active Directory and Azure Active Directory administration.
  • Investigate, evaluate, and implement software and hardware.
  • Plan, test, and perform server upgrades, including Windows Server, Exchange, SharePoint, and SQL Server.
  • Resolve escalated Help desk tickets and provide help desk support coverage when required.
  • Perform Hardware support, including; servers, desktops, printers, card readers, cell phones, and other peripheral equipment.
  • Deploy operating systems, software, and updates to client workstations and servers.
  • Document processes & procedures.
  • Ensure software license compliance.


  • Diploma or Degree in computer science or information systems or related field
  • 5 years’ experience in Information Technology, including:
    • 1 year of end-user support experience and
    • 1 year of administration of servers, networking, security systems, or virtual infrastructure.
    • 1 year of database administration
  • Equivalent combinations of education and experience may be considered.
  • Ability to complete tasks with a high degree of diligence and attention to detail.
  • Solid working knowledge of Information Technology security best practices.
  • Ability to communicate clearly and write concise documentation.
  • Ability to prioritize and handle multiple competing tasks.
  • Strong interpersonal skills and the ability to work under pressure within a fast-paced team environment.
  • Solid problem solving and analytical skills.
  • Knowledge of:
    • Microsoft Windows Active Directory
    • Windows Networking Tools
    • Microsoft SharePoint
    • Microsoft SCCM
    • Microsoft SQL Server
    • VMware vSphere
    • PowerShell
    • Anti-Money Laundering (AML) processes, legislation, and procedures


  • A competitive salary that’s benchmarked to Mercer salary data.
  • For commissioned roles, an uncapped commission structure
  • Participation Corporate Incentive program based on 10%+ of annual salary.
  • Paid vacation time plus 5 personal days.
  • One half-Friday off per month.
  • Health and dental benefits and an EAP program focused on your mental health (Headversity)
  • Company paid professional development plus access to LinkedIn Learning.
  • Employee recognition system – movie tickets, household items, electronics, gift cards, etc.
  • Flexible working arrangements

We run our business based on our values and we value those who:

  • Dare to be adventurous, have a fresh, outward-looking way of thinking, determined, independent, entrepreneurial, and ambitious.
  • Care to do what’s right and demonstrate trust, reciprocal respect, humility, honesty, and personal responsibility in all relationships.
  • Share by collaborating and working together as one team to pursue mutually beneficial relationships and better outcomes for all.
  • Uncomplicate by making life easier for customers and each other and make the complex simple and straightforward for everyone.
  • Deliver by aiming to be the best, leading the way in service excellence, and continuously working to innovate and improve products, services, and processes.

Firma is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Firma provides a supportive and respectful environment free of bias, where each employee feels valued. Together our opinions, strengths, experiences, and diverse backgrounds empower us to perform better and be innovative, which is essential to Firma’s continued success.

Applicants are required to be able to work remotely and pass a background check to be eligible for consideration.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted.