Operations Manager

Calgary, AB, Canada Req #200
Wednesday, November 3, 2021

Who We Are

Fresh Prep is Western Canada’s homegrown meal kit delivery service. We help people throughout B.C. make world-class dinners with fresh, pre-cut and pre-portioned ingredients along with an extended menu of over 100 add-ons from local suppliers delivered weekly to your door.

From sourcing quality local goods, to delivering in reusable, recyclable and compostable packaging, we believe it’s possible to make convenient eating healthy and sustainable for the community we live in.

In the past few years, we have collected first place awards for The Georgia Straight’s Golden Plates (2019 and 2020) in addition to winning the 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service as voted by readers (2018 and 2019). Fresh Prep also placed on the Canadian Business and Maclean’s Magazine STARTUP LIST 2020 as a high-growth Canadian startup.

Who You Are

  • Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
  • Multi-Tasking Hero. You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.
  • Strong communicator. Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.
  • Adaptable. You thrive in a changing environment and are able to pivot direction easily.


What You'll Be Doing

  • Develop and direct dispatch and delivery processes and process improvements.
  • Write and enforce standard operating procedures for dispatch and delivery processes.
  • Implement and monitor performance metrics around delivery performance, including on-time, redelivery rate, fail rate, and error rate.
  • Communicate with and schedule external vendors and third party logistics providers with an eye to managing costs.
  • Manage courier/carrier implementations and establish service level agreements to ensure services are delivered as promised.
  • Conduct profit and loss management for the company's logistics function; manage logistics budget.
  • Regularly review performance expectations with dispatch team.
  • Organize staff training, development, and performance reviews.
  • Communicate and enforce the organization’s safety policies in accordance with applicable federal safety standards and local laws.
  • Conduct fleet management on company vehicles as necessary.
  • Schedule drivers and dispatch team, ensuring adequate staffing and coverage.
  • Communicate and follow up on hiring needs with HR or administration staff.


What We Are Looking For

  • You are an experienced, knowledgeable, motivated and career-minded Delivery Logistics Manager to handle the the day-to-day operations of the delivery logistics department as they relate to dispatch and shipping. Other duties include developing the weekly schedule for full-time employee, contractor, and subcontractor drivers and dispatchers; executing policy; contributing toward cross-functional projects; people management of the dispatch team; and ensuring safety requirements are properly followed. In addition, this position manages performance toward delivery KPIs, and manages the internal fleet.
  • You have a Bachelor’s degree; preferred if it is in logistics, business, or a related field.
  • You have excellent verbal and written communication skills and are able to communicate in a professional manner with all levels of the organization, and in a friendly and professional manner with a diverse roster of drivers.
  • You have 3 years of direct work experience in a logistics and/or transport function, or supply chain management.
  • You have 2 years of direct work experience in an operations or facility management capacity.
  • You’ve worked in a supervisory role for 2 or more years.
  • You’re comfortable working in a fast-paced environment where you may be required to pivot directions quickly and multitask in times of chaos.
  • You’re tech savvy with a good command of email, spreadsheets, and Slack with an ability to quickly learn new software.
  • Due to our diverse roster of drivers, a second language is an asset, but is by no means required.


What You Can Expect

  • An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)
  • The ability to work from our home and from our HQ in East Vancouver.
  • Competitive pay and bonuses, as well as the opportunity to participate in our Employee Stock Option Plan.
  • Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.
  • Free food! A Fresh Prep meal plan for 2 meals per week!
Fresh Prep is an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Other details

  • Pay Type Salary
Location on Google Maps
  • Calgary, AB, Canada