LSS 1000

Administrative Legal Assistant/Intake Legal Assistant B058-21

Williams Lake, BC, Canada Req #40
Wednesday, October 6, 2021

TO:                       LABC STAFF (cc: BCGEU)



COMPETITION NO:      B058-21

DATE POSTED:       OCTOBER 6, 2021

CLOSING DATE:       OCTOBER 22, 2021


SALARY:                Job Class 9 (Market Adjusted)
                                             ($47,266– $53,975) 

HOURS OF WORK:       Monday to Friday 8:30 am – 4:30 pm
This position is not on the modified workweek

Preference will be given to applicants of aboriginal ancestry that meet the requirements for the position. 

This position works closely with the PLC lawyer(s) and paralegal(s)/advocate(s).  It is located at the PLC office and has a child protection focus.  Attendance at the courthouse on list days, may be required.


Provide administrative and legal secretarial support for the Managing Lawyer, Lead Lawyer, Staff Lawyer, roster lawyers lead and/or Paralegal/Advocate.  Provide front line services to the public for in-person, online and telephone legal aid programs including intake services.  Provide legal information and assess eligibility and suitability for services.  

The following job duties are illustrative examples, and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.


a) Coordination of the day to day running of the program operations;
b) Assist with the implementation and delivery of the program;
c) Provide input to and maintain program processes, policies and procedures, create and maintain manuals, and records management;
d) Process and maintain program data, databases, data input and reporting; and
e) Maintain quality control of operating policies established by the lead lawyer and program team.

a) Draft, produce routine correspondence and legal documents, answer telephone inquiries, provide information on services offered or direct to other community resources;
b) Provide administrative support to the Lead Lawyer, Managing Lawyer, Staff Lawyer, roster lawyers and/or paralegal/advocate(s) including ensuring time keeping is entered into systems;
c) Order pamphlets and office supplies, call for equipment repairs, and maintain library material;
d) Develop and maintain filing system, including storage and destruction;
e) Develop and maintain client file lists, and client records in the database and other LABC systems;
f) Provide required documents to lawyers, clients, and other external contacts as required and respond to follow-up requests and or problems regarding referrals and contracts;
g) Maintain a “bring forward” system, limitation diary, calendar, and calendar shared with roster, Staff Managing and/or Lead Lawyers;
h) Maintain and reconcile petty cash fund; remit for reimbursement; and
i) Orient, train, schedule, and provide guidance to new and casual staff and roster lawyers as required.

a) Open, process, maintain and close case files;
b) Contact lawyers to arrange services, make referrals and issue contracts to private bar lawyers, or other agencies;
c) Book appointments for the lawyer(s) and/or paralegal/advocate(s), coordinate scheduling of client appointments, maintain and update the calendar shared by lawyers, contact lawyers to arrange client services;
d) Enter data into LABC client database and process and issue contracts; and
e) Monitor the message centre and respond to client enquiries and messages.

a) Answer visitor and telephone enquiries, identify legal problems and urgency, give legal information/verified legal advice provided by the lawyer, check lawyer/client conflicts, and make appointments;
b) Interviewing applicants, assess client information and determine needs and urgency, determine coverage for eligibility for services based on law, policies, and guidelines;
c) Have an awareness of community resources and other potential client supports throughout the province, and refer clients to external stakeholders, community agencies and partners; and
d) Liaison with other agencies in the community that provide assistance in legal matters.



Basic Requirements
Grade 12 education supplemented by Legal Administration courses or program
Preference for completed courses in Law, Sociology or related disciplines
Preference for Administration experience in a law environment, or similar work environment
Preference for 1 year of intake experience, or similar experience
Or equivalent combination of education and experience

Rated Requirements
Demonstrated ability to communicate effectively by active listening, question and reading to obtain relevant information; to communicate positive or negative information both verbally and in writing, in a tactful and empathetic manner, to internal and external audiences
Demonstrated ability to provide quality customer service in a timely and professional manner while exhibiting diplomacy in a stressful and deadline driven environment
Demonstrated ability to act as a representative of the organization by assuming responsibility for providing courteous, empathetic, knowledgeable service to meeting the expectations of clients and service providers
Demonstrated ability to proactively identify and analyze problems and make decisions within policy, procedures, and guidelines while exhibiting sound judgment and using discretion where required
Demonstrated ability to establish and maintain professional and effective relationships with co-workers, clients, external agencies, and service providers in an environment which includes competing demands, sensitive issues and potential conflict
Demonstrated ability to both independently and within a team environment, plan, coordinate, organize and prioritize a diverse, high volume workload to effectively multi-tasks and meet deadlines, changing demands and priorities while maintaining accuracy in order to achieve goals and objectives
Demonstrated ability to train, orient, motivate, and provide guidance, and act as a resource to others
Working knowledge of Family and Child Protection Law rules and procedures 
General knowledge of methods available to stay current with Family and Child Protection Law and procedure changes
Understanding of Indigenous issues, cultures as well as Indigenous community groups and agencies
Understanding of current issues affecting Indigenous communities
Understanding of traditional native justice concepts, alternative measures, mediation and diversion practices
Awareness of government laws and policies impacting Indigenous peoples
Ability to communicate and relate to Indigenous people and their communities, with sensitivity to cultural and Tribal/Nation differences
Understanding of the structure and history of Indigenous communities within BC
Demonstrated ability to type 45 wpm
Working knowledge of English grammar and spelling
Basic Working knowledge of database systems 
Intermediate Working Knowledge of MS Office Suites (word, excel, PowerPoint)
Intermediate Working Knowledge of Outlook

This competition requires the candidate to complete the following tests:
Typing – 45 wpm
MS Outlook - Intermediate
MS Word - Intermediate
MS Excel - Intermediate
MS PowerPoint - Intermediate
Written Assessment

Employment is conditional upon completing and obtaining clearance from the following:
Criminal Record Check (CRC) in accordance with the Criminal Records Review Act

We offer (based on your employment status and affiliation):

A competitive salary 
35 hour work week
Four weeks paid vacation to start that grows the longer you’re with LSS
An excellent employee benefits package, where premiums are 100% paid by LSS
Support for training and development
Pension plan
An employee and family assistance counseling program
The opportunity to participate in various Employee programs (Employee Wellness, etc.)
Generous leave provisions (sick time, special leaves)
Modified work week/flex time for some positions
13 paid statutory holidays


We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted. Legal Aid BC is committed to building a skilled, diverse workforce reflective of Canadian Society. Members of equity-seeking groups are encouraged to apply.

Other details

  • Pay Type Salary
Location on Google Maps
  • Williams Lake, BC, Canada