IT Desktop Support Specialist

Canada ● Vancouver, BC, Canada ● Virtual Req #73
Friday, November 19, 2021

IT Desktop Support Specialist (Entry level) – Permanent, Part-Time (23 hrs/wk)
Location in Vancouver (preferred)


Are you a highly organized professional who is looking for a fulfilling career in the non-profit sector with supportive colleagues and a flexible work culture? Are you a community inspired individual with a strong focus on providing excellent service to clients? Are you interested in opportunities to learn about cloud infrastructure, security, and enjoy participating in interesting technical projects?


MakeWay builds partnerships and solutions to help nature and communities thrive together. We are made up of two legal charitable entities: MakeWay Charitable Society, a shared platform home to over 65 innovative community-led projects staffed by 150 change makers; and MakeWay Foundation where about 70 people are advancing place-based programs that support Indigenous-led solutions and conservation in the North, Pacific, Manitoba, and beyond via grant-making, funder collaboratives and other tools.  Our people, projects, and partners are based across the country. Working for the MakeWay community would provide you with the satisfaction of knowing that everything you do is a part of the important work MakeWay does in Helping nature and communities thrive together. If our values align with yours and you want to learn, grow, and develop within a supportive team that shares knowledge and cares, then we want to hear from you! Join us and make a difference.


MakeWay is looking for an entry level IT Desktop Support Specialist to respond to tickets related to Tier 1 issues such as user setup, laptop issues, systems access and permission requests and manage the purchasing and deployment of laptops and IT equipment. This role will report to the Senior Manager, Information Systems and will work along with the Senior Systems Administrator and the rest of the Information Systems team.


What You will Do:

  • Install, deploy, and coordinate the shipment of equipment (i.e.: Laptops, monitor, headsets, etc.) while updating the hardware inventory list and process purchase orders for equipment and licenses. 
  • Respond promptly to security or usability concerns.
  • Anticipate potential system disruptions and taking action to solve them before they impact users.
  • Set up and disable new and current user accounts and retrieve assets when required.
  • Purchase licenses.
  • Assist with helpdesk tickets (tier 1), end user day to day support and technical projects i.e., Domain profile migration.
  • Contribute to the implementation of the annual technical strategy.
  • Schedule and track couriers and laptop shipments.
  • Add, remove, or update user information such as logins and passwords.
  • Document the network’s configuration.
  • Aid and maintenance to computer systems including, check for antivirus, risky logins, and machines’ compliance status to resolve all related issues.
  • Installing browser patches.
  • Verify Information Systems expenses prior to submission and process invoices into the system.
  • Other administrative duties as assigned.

Who You Are:

  • An independent self-starter: You take initiative, manage your workload, and utilize all the resources at your disposal.
  • Time management: You are able to plan and organize your own time based on priorities.
  • Adaptable: You are able to manage and prioritize incoming requests, juggle conflicting priorities, and deliver multiple assignments, all while maintaining effectiveness and efficiency.
  • Customer oriented: You are able to put yourself in someone else’s shoes and take the time to understand what they are looking for and what they need.
  • Passionate for analysis and problem solving: You like to research to learn more so you can fully understand the problem and present possible solutions.
  • Quick thinker/learner: You like and take the time to learn new things to quickly think on the spot and offer solutions to common and uncommon problems.
  • Enjoy Communicating: You are able to proactively communicate issues, ideas, and concerns. Our team strives to build an environment that allows open communication and believes feedback is the way to improve ourselves and our environment.
  • Self-confidence/resilient: You enjoy evaluating pros and cons and taking educated risks before taking action.

Experience You Bring:

  • The ability to work under pressure in a fast-paced environment
  • At least 1+ years of hands-on experience in providing excellent customer service and technical support
  • Experience in providing technical support such as tracking and documenting issues via a helpdesk ticketing system
  • Familiar with remote desktop troubleshooting
  • Previous experience with setting up and installing laptops for deployment
  • Solid knowledge and experience troubleshooting Windows OS and 0365 Office applications
  • Knowledge and experience with Azure Active Directory and Exchange administration, and Microsoft Teams

It Would be a Bonus if You Have:

  • Experience in the charitable/non-profit sector
  • End user training experience an asset
  • Experience working in an office environment

What We Offer:

  • The opportunity to have a real impact on the community
  • Full time annual salary of $44,321-$50,147 (dependent on experience you bring)
  • Competitive benefits package including generous RRSP contribution
  • Three weeks’ vacation
  • Flexible work environment with remote working
  • Committed colleagues working alongside a great team!
  • High level of responsibility and autonomy
  • Opportunities and support for professional learning and growth

How to Apply:

Please submit a resume and cover letter. In your cover letter please share what makes you an ideal fit for this position.


MakeWay is strongly committed to creating a diverse workplace community and we encourage all qualified applicants to apply. If we can make this easier through accommodation in the selection process, please contact us.

Only those applicants invited for an interview will be contacted. No recruiters please!

Other details

  • Pay Type Salary
Location on Google Maps
  • Canada
  • Vancouver, BC, Canada
  • Virtual